Welcome to the LiveJournal community support center. Listed below are some of the most frequent questions people ask. If you don't find what you're looking for, you can submit a support request below.
At any time, you are welcome to check out the status page LiveJournal maintains on a separate server.
IMPORTANT INFORMATION:
Some users using the S2 style system have found that their journal style has changed to Generator without making this change themselves. It is not necessary to open a support request about this; to fix the problem, you will need to switch your language to English and reselect the style of your choice. Developers are aware of the problem, and they are working to resolve it.
Free users on the FiletMignon cluster (Where am I?) may find that their journals are temporarily in read-only mode, due to maintenance being performed on the cluster. Please see lj_maintenance for more information.
Memories are temporarily disabled due to high database load. This is a temporary workaround and memories will be available again as soon as possible.
If your journal has incorrectly been marked as being owned by someone under the age of 13, please go through the age verification process you are being prompted to. If for some reason you cannot, please send an email to support@livejournal.com. We ask for your patience while we investigate each individual report; you will not receive an immediate answer.
Users who incorrectly answer a captcha (security code) the first time will subsequently receive an error that their answer is incorrect every time following. Please refresh the page until a new code is displayed to resolve this problem.
Many Internet Service Providers are blocking LiveJournal comment email as "spam". If you are not receiving your comment emails, please see Where are my comment notification emails? for further information, and then contact your email provider.
If you are opening a Support request regarding your journal or friends page not appearing to update properly, please clear your browser cache and see if that resolves the problem before opening a request.
Have a question?
Before you open a Support request, please take the following steps. This will let you get the fastest answer possible.
If an issue is listed in the Known Issues box, please do not open a Support request about it. LiveJournal Support volunteers and LiveJournal administrators update the issues list with as much information as we have available. Opening a Support request will not provide any additional information.
If you are unable to reach LiveJournal, or if your journal is giving you error messages, check the offsite status page for any system-wide outages. Again, if an issue is listed on the offsite status page, there is no need to open a Support request about it.
The vast majority of our Support requests can be answered by a FAQ. You will receive an answer much more quickly if you check the FAQ for your answer first.
Below are listed all the FAQ categories, with the most commonly-asked questions highlighted for your convenience. If your question isn't listed, click on the "more questions" link to see the full listing of FAQs for that category. You can also see the entire FAQ with FAQ titles, if you can't find what you're looking for.
Select the area you want to know more about:
If you absolutely can't find the answer to your question, or you're confused and need help, you can open a new Support request and one of the LiveJournal Support team will get back to you as soon as possible.
Here are the three major things you can do here in the support area.
If you're curious, check out the list of high scores, showing who helps the most.
If you want to be notified when new support requests come in, set your notification settings.