Home : Support

LiveJournal Support

Welcome!

Welcome to the LiveJournal community support center. Listed below are some of the most frequent questions people ask. If you don't find what you're looking for, you can submit a support request below.

Known Issues

    At any time, you are welcome to check out [info]lj_maintenance and the status page LiveJournal maintains on a separate server.

    IMPORTANT INFORMATION

  • New entries posted on the Update Journal page will use text editor that you used last. If this is not the text editor you would like to use, you can change your default.

  • We're working on rearranging our Edit Profile and Journal Customization options. Until this process is complete, you will need to set your journal title and subtitle at the Change Settings page.

  • If you have noticed your S2 style has changed to Generator, do not change any of your customization settings, as your journal may revert back to your original layout on its own. However, if you adjust your customizations, you might not be able to recover your original settings. This issue's cause is still being investigated, and we apologize for any annoyances resulting from this situation.

  • Some Internet Service Providers block email from LiveJournal as "spam". If you are not receiving your comment notifications or other email from LiveJournal, please see Why can't I receive email from LiveJournal? for further information, and then contact your email provider.

  • If your journal, Friends page, or other page on the site is not appearing to update properly, please clear your browser cache and see if that resolves the problem before opening a request.

    • Thank you, and sorry for any inconvenience.

    Last updated on 19 May 2006 12:37pm PST by burr86



Have a question?


Before you open a Support request, please take the following steps. This will let you get the fastest answer possible.



1. Check the Known Issues in the box above.

If an issue is listed in the Known Issues box, please do not open a Support request about it. LiveJournal Support volunteers and LiveJournal administrators update the issues list with as much information as we have available. Opening a Support request will not provide any additional information.



2. Check the offsite system status page.

If you are unable to reach LiveJournal, or if your journal is giving you error messages, check the offsite status page for any system-wide outages. Again, if an issue is listed on the offsite status page, there is no need to open a Support request about it.



3. Read the LiveJournal FAQs to see if your question is already covered.

The vast majority of our Support requests can be answered by a FAQ. You will receive an answer much more quickly if you search the FAQ for your answer first. The search feature is still in beta testing and under development, but it just may find you what you're looking for.

Search our Frequently Asked Questions:
Search term:    Examples: css, style, mood, music
Language:


Most Frequently Asked Questions:

How do I delete my journal?
How can I reset my password?
How do I change my username?
How do I make my whole journal Friends-Only, Private, or Public?
Where do I go to make a custom mood theme?
How can I add or remove someone as a friend?
How can I make a suggestion?
Why can't I have a particular username?
How do I use an lj-cut?
Why isn't my friends page updating?



4. Open a Support request.

If you absolutely can't find the answer to your question, or you're confused and need help, you can open a new Support request and a member of the LiveJournal Support team will get back to you as soon as possible.



Support Areas

Here are the three major things you can do here in the support area.

Log in now.
(Create account, or use OpenID)