Contact Us

Order and Product Inquiries

Our customer care team is available 24 hours a day, seven days a week.

We're on hand to assist with...

  • Size and fit advice
  • Detailed product information
  • Delivery questions
  • Exchange and return queries
  • Placing orders

    • Email customercare.usa@net-a-porter.com
    Call 1 877 6789 NAP(627)

    Calls from outside the USA will be charged at international rates.

    Style Advice

    Our expert fashion advisors are here to help you:

  • Find the perfect party outfit
  • Refresh your working wardrobe
  • Choose the new season's must-haves pieces
  • Select hand picked gifts for your family or friends

    • Email fashionadvisor.usa@net-a-porter.com
    Call 1 877 799 0627 from 8am-8pm EST weekdays, 9am-5.30pm EST weekends.

    Other Inquiries

    Feedback and suggestions

    feedback.usa@net-a-porter.com

    Press and media

    press@net-a-porter.com

    Suppliers and designers

    designers@net-a-porter.com

    Potential contributors - photographers, fashion journalists or editors:

    editors@net-a-porter.com

    If you are interested in working at NET-A-PORTER.COM or carrying out an internship with us, click here to visit our careers section which will give you information on what vacancies exist and how to apply.

    Please note all calls may be recorded for training purposes.

    Fashion