Important Notices
- Privacy Notice
- Official Languages
- Hyperlinking Notice
- Copyright/Permission to Reproduce
- Non-commercial Reproduction
- Reproduction of Government Symbols
- Commercial Reproduction
- Third-party Materials
- Benefits Browser – Disclaimer
Privacy Notice
Access to Information and Privacy (ATIP)The Government of Canada and VAC are committed to providing visitors with Websites that respect their privacy. This page summarizes the privacy policy and practices on VAC Web sites.
Personal Information
VAC Web sites do not automatically gather any specific personal information from you, such as your name, phone number or e-mail address. We would only obtain this type of information if you supply it by sending us an e-mail or registering in a secure portion of the site.
All personal information created, held or collected by this department is protected under the federal Privacy Act. This means that at any point of collection you will be asked for consent to collect your information, and you will be informed of the purpose for which it is being collected and how to exercise your right of access to that information.
VAC employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. This software receives and records the Internet Protocol (IP) address of the computer that has contacted our Web site, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.
My VAC Book
To process a request for a My VAC Book product, we collect certain personal information to mail the booklet to you. This personal information (e.g. your mailing address) is not permanently stored, nor is it shared or used for any other purpose. Your personal information is deleted within 72 hours after your booklet is shipped to you.
In order to operate this print and mail service, VAC uses an external service provider. As such, St. Joseph Communications, is bound by their contract with VAC to treat any personal information they receive in a manner consistent with the provisions of the Privacy Act.
Personal information collected for My VAC Book is described in the Standard Personal Information Bank - Public Communications, Bank Number: PSU 914 of the Government of Canada Info Source Publication.
About Cookies
VAC occasionally uses "cookies" to track how visitors use this site or to determine sites previously visited. The cookies we use do not allow us to identify individuals. They are compiled into statistical information on traffic patterns and are used to assess site efficiency. The system will notify you before any cookies are used so that you may refuse them, and the refusal of cookies will not affect the site performance or restrict your ability to access information from this site. (A "cookie" is a file that may be placed on your hard drive without your knowledge by a Web site to allow it to monitor your use of the site.)
Web Statistics
Information on individual visitors is used by VAC employees who need to know the information in order to respond to your request or to ensure the security of this system. We only share the information you give us with another government department if your inquiry relates to that department. We do not use the information to create individual profiles, nor do we disclose this information to anyone outside the federal government.
Public Key Infrastructure
VAC is a participant in the Government of Canada Public Key Infrastructure (PKI), which gives you the opportunity to communicate with the Department in a confidential manner.
External Sites
VAC Web sites may contain links to other sites. VAC is not responsible for the privacy practices or the content of such Web sites.
Questions or comments regarding this policy, or the administration of the Privacy Act in VAC may be directed to the Access to Information and Privacy Coordinator's Office by e-mail to atip-aiprp@vac-acc.gc.ca or by calling 877-566-8609.
Official Languages
VAC respects the Official Languages Act and the relevant Treasury Board policies, and is committed to ensuring all information and services on this site are available in both English and French. However, visitors should be aware that some information from external sources that are not subject to the Official Languages Act is only provided as a convenience and is available only in the language in which it was provided.
Hyperlinking Notice
Links to Web sites not under the control of the Government of Canada are provided solely for the convenience of visitors. The government is not responsible for the accuracy, currency or the reliability of the content. The government does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse the sites and their content.
Visitors should also be aware that information offered by non-Government of Canada sites to which VAC links is not subject to the Privacy Act, the Official Languages Act and may not be accessible to persons with disabilities. The information offered may be available only in the language(s) used by the sites in question and visitors should research the privacy policies of the sites before providing personal information.
Copyright/Permission to Reproduce
Materials on this Web site were produced and/or compiled by VAC for the purpose of providing Canadians with direct access to information about the programs and services offered by the Government of Canada.
The material on this site is covered by the provisions of the Copyright Act, by Canadian laws, policies, regulations and international agreements. Such provisions serve to identify the information source and, in specific instances, to prohibit reproduction of materials without written permission.
To obtain information concerning copyright ownership and restrictions on reproduction on this site, please contact communications@vac-acc.gc.ca
Non-commercial Reproduction
Information on this Web site has been posted with the intent that it be readily available for personal or public non-commercial use and may be reproduced, in part or in whole, and by any means, without charge or further permission, unless otherwise specified.
Users are required to:
- Exercise due diligence in ensuring the accuracy of the materials reproduced;
- Indicate both the complete title of the materials reproduced, as well as the author organization; and
- Indicate that the reproduction is a copy of an official work that is published by the Government of Canada and that the reproduction has not been produced in affiliation with, or with the endorsement of the Government of Canada.
Unless otherwise specified, this authorization is also applicable to all published information regardless of its format.
Reproduction of Government Symbols
The official symbols of the Government of Canada, including the "Canada" wordmark, the Arms of Canada, and the flag symbol may not be reproduced, whether for commercial or non-commercial purposes, without written authorization. Request for authorization from the Treasury Board Secretariat may be addressed to:
information@fip-pcim.gc.ca
Federal Identity Program
Treasury Board of Canada Secretariat
300 Laurier Avenue West
Ottawa, ON K1A 0R5
Commercial Reproduction
Reproduction of multiple copies of materials on this site, in whole or in part, for the purposes of commercial redistribution is prohibited except with written permission from the Government of Canada's copyright administrator, Public Works and Government Services Canada (PWGSC). Through the permission-granting process, PWGSC helps to ensure that individuals / organizations wishing to reproduce Government of Canada materials for commercial purposes have access to the most accurate, up-to-date versions. To obtain permission to reproduce materials on this site for commercial purposes, please go to PWGSC's Applying for Copyright Clearance on Government of Canada Works page.
Public Works and Government Services Canada
Publishing and Depository Services
350 Albert Street, 4th Floor
Ottawa, ON K1A 0S5
or
copyright.droitdauteur@pwgsc.gc.ca
Third-party Materials
Some of the materials and graphical elements found on Government of Canada Web sites are subject to copyrights held by other organizations. This is particularly true of sites that are jointly operated by a Government of Canada institution and an external organization as part of a collaborative arrangement. In such cases, some restrictions on the reproduction of materials or graphical elements may apply and it may be necessary to seek permission from the rights holder prior to reproducing the material.
Benefits Browser – Disclaimer
Important: The information included in this online tool is for reference only and no eligibility decision will be made based on your answers.
If you apply for services and benefits from Veterans Affairs Canada, your application will be assessed in accordance with the appropriate policies and legislation. The answers you provided in the questionnaire will not be taken into consideration.
We will not retain your results or your e-mail address. For your security, we recommend that you close the computer’s Web browser or clear its browser cache after you have finished using the Benefits Browser.
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