The company is part of a $16bn US corporation and a leading organisation in the life sciences industry. The Manager Support EMEA is a key role in the organisation and manages the support group for one of the company's divisions within the EMEA region.
The Manager Support EMEA will implement guidelines and working procedures and function as the interface between the support team and other levels of the organisation. He/she will be involved in the design and implementation of the European strategy and is responsible for designing and reaching the goals of the support organisation KPIs. The role reports into the Support Director EMEA.
Responsibilities:
- Responsible for managing the support team; responsible for scheduling, performance management, coaching and mentoring of direct reports and associated teams where appropriate
- Assist with the development and implementation of support strategies within the EMEA
- Responsible for the reporting of local key performance indicators and participate in the continuous development of local and European KPI’s; identify and a define possibilities for improvement
- Function as the interface between the application specialists and the sales team; ensure clear communication to support sales and responsible for maintaining excellent support levels to external and internal customers
Credentials:
- Degree qualified or equivalent qualification from clinical background
- Substantial experience in application and customer support for analytical instruments, preferably within Clinical Diagnostics
- Proven track record of successfully (virtually) managing a service or support team
- Familiar with working in a US organisation and/or a matrix structured business; familiar with working in a customer facing organisation and an international environment
- Strong communication skills and team player; equally execution and delivery oriented; capable of working in a dynamic environment and with a proactive attitude
job ref
CT1001382
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Claudia Talsma