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Business Blog: Andrew Hill & John Gapper
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Why do employees become nasty?
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Lucy Kellaway
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Plutocrats, by Chrystia Freeland
Dear Lucy
Feb 12, 2013
Is being a CEO worth a pay cut?
I am paid well for doing the work of a head of a bank, but it is he who meets the big clients
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Why do employees become nasty?
When staff show disdain for customers – or patients – you can be sure their managers do too