We’ve launched a faster, more complete app for the iPad and iPhone which is available via your browser rather than from an app store.

Below are videos and an FAQ answering some of the most common queries about our app.

Web app videos

• How do I access the FT web app on my iPad/iPhone?
  • Serkan
• How do I use the FT web app?
  • Serkan
• I’m being told to clear my cache, how do I do this?
  • Serkan

Web app FAQ

• Will I get the new version of the FT app in the same way I receive other app updates, ie through the ‘updates’ tab in the iTunes store?
  • No. No more updates to the existing app will be published from the iTunes store. If you want to see the latest and best version of the FT app, you should just visit http://app.ft.com from your device’s web browser and follow the on-screen instructions.
• What new features does the new application have compared to the one that I previously downloaded from the iTunes store?
  • The new app has several exciting new features. For full details, see http://app.ft.com.
• The app is asking me if I want to ‘increase the database size’. What does this mean?
  • When you first open the application, we need to ask for a little bit of extra space than a normal website would require in order to allow the app to function properly and for you to be able to download the FT to read offline. By accepting this message you are allotting a little bit of space for the app to function in. We ask for just 50MB of space – the equivalent of around 10 songs in iTunes. Don’t worry – this space does not increase exponentially every time you use the app and the app never uses more space than this on your device.
• What devices does it work on?
  • The application is designed to work on all iPads and on iPhone 3GS and 4 (and all subsequent models which may come out). It does not run on the iPhone 3G. iPhone 3G users can use our existing mobile website at http://m.ft.com, or the main FT website at http://www.ft.com. You will need an active data connection in order to use the application for the first time.
• How do I get the application onto my device?
  • Simply open the browser on your iPhone or iPad and navigate to http://app.ft.com. Then follow the on-screen instructions. To be able to use the application when you don’t have a signal, we encourage you to save it to your device’s home screen.
• Do I need to pay for the application?
  • An FT.com subscription is required for full access. You can subscribe either within the application, on FT.com, or by calling our sales team on the appropriate number from this list: http://aboutus.ft.com/contact-us/individual-subscriptions/
• What are the rules of the iPad access model?
  • Non-registered users can still see headlines and watch the videos, but users need to register in order to read articles.
  • Once registered, you can access up to 8 articles for free every 30 days. You can also set up a portfolio to track on FT.com, register for email alerts and other features on the main website.
  • Standard subscribers receive full, unmetered access to all content except the FT’s Lex columns. A premium subscription offers full access to all content.
• What is the difference between the FT iPhone app and the FT iPad app?
  • Both applications are optimised to best fit the screen size of the devices. The iPhone app has a slightly different navigation, in order to allow access to the full breadth of FT content on a small screen.
• I can’t sign in to the application?
  • Don’t forget your email address and password details are the same as on FT.com. They are CASE SENSITIVE so you will need to enter your details into the app appropriately. If you are still having trouble or have forgotten your password please contact help@ft.com.
• Where do I find the navigation?
  • Tapping on the masthead from any index page will bring down the navigation.
• I can’t sign in to the application but I am using the correct details?
  • If you are sure you are entering the correct login details for your account but are not able to log in, there may be a problem with your account. Simply email help@ft.com with your details and this can be resolved.
• How do I log out of the app?
  • You will be able to log out of the app by clicking on the ‘Your account’ button at the top of the pull-down navigation. Press the button to see your current status, and then select the Sign out option to log out of the app.
• I used to be able to download an edition to read offline in your previous application. How do I download content to read offline?
  • Unlike the previous application, the new FT app automatically downloads content to read offline. You will see the blue bar filling up as all of the information is downloaded. Once downloaded you will be able to access all of the articles, and a snapshot of the markets data at the time of download. Note that videos are not downloaded for offline access as this would make the download time far too long.
  • Please note that for full offline access you need to open the app from the home screen. If you open the app in the browser, images and some of the secondary section content (for example the ‘Companies by industry’ news) will not be downloaded for offline reading.
• I cannot view my FT.com portfolio?
  • The portfolio feature is available to registered users or subscribers who have previously set up a portfolio on FT.com. You will not yet be able to set up a new portfolio via the application. Don’t forget, you will have to sign in to view your FT.com portfolio.
• How do I remove the application from my iPad?
  • To remove the app, follow the same procedure that you use for any other iPhone or iPad applications. Press and hold the FT icon on your homescreen until it begins to wobble. Press the “X” in the corner of the icon and then tap delete to remove the icon. You can also remove the icon directly via iTunes. To fully remove the app, however, you need to clear the cache and databases from your device.
• I cannot access Lex content in the application?
  • Lex content is only available to premium subscribers.
• I cannot find the content/stock I am looking for?
  • The application should include all news sections as published in the FT weekday newspaper, and the vast majority of Weekend content. We will be rolling out new upgrades to the app (which you will receive automatically) to ensure that the application is as comprehensive as possible.
• I cannot play FT Video on my device?
  • FT Video requires an active WiFi or 3G connection to stream. If you are viewing the offline version of the iPad application you will not be able to view FT video on your device.
• How much data does the FT application use?
  • Downloading an entire edition of the FT for offline reading means that downloading an entirely new edition of the FT could take a maximum of 25-30MB of data to download. However, in daily usage this will be much lower than this, as the application will download just the new or changed information.
  • As with all applications you use on your iPhone and iPad, users roaming outside of their home country or network should be aware of expensive data roaming charges, and switch off data roaming. Instructions on doing this can be found here: http://support.apple.com/kb/HT1807